SMS Program Policy

Rhumbit Service Notifications is a transactional SMS program operated by Rhumbit Technologies Ltd on behalf of the field-service businesses (e.g., HVAC, plumbing, landscaping, pool service) that use the Rhumbit platform to schedule and manage service appointments.

The program sends appointment-related messages only: booking confirmations, technician arrival times and ETAs, schedule changes, job-completion receipts with invoice links, and reschedule notifications. No marketing or promotional content is sent through this program.

Some businesses have activated two-way texting: messages from those businesses are sent from that business's own dedicated number, and any reply you send is delivered to that business's Rhumbit inbox (where the business has also enabled its AI receptionist add-on, the AI may respond to your reply first). Businesses that have not activated two-way texting send from a shared Rhumbit number that cannot receive replies — call the business directly if you need to respond.

You will only receive messages from this program if you have given explicit consent through one of the following channels:

• Online booking form. When you request service through a business's Rhumbit booking page, you must check a consent checkbox before the form can be submitted. Your consent is recorded server-side with a timestamp on the booking record.
• Direct service request. When you phone or email a business to schedule work, the business records your phone number and your verbal or written consent to receive transactional SMS about the appointment before any message is sent.
• START keyword. You can text START, UNSTOP, or YES to the program number at any time to opt in or re-subscribe.

Consent language shown on every booking form:

Message frequency varies based on your service appointments. A typical appointment generates between one and four messages (confirmation, arrival notice, and any schedule updates or completion receipt).

Message and data rates may apply according to your mobile carrier plan. Rhumbit and the businesses using Rhumbit do not charge for SMS notifications.

You can cancel the SMS service at any time by texting STOP to the program number (STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, and REVOKE also work). After you send STOP, you will receive one final confirmation of your unsubscription and no further messages will be sent to your number.

To rejoin, text START, UNSTOP, or YES and the service will resume.

Text HELP or INFO to the program number at any time for assistance, or contact us at [email protected].

Mobile phone numbers and SMS opt-in data collected through this program are never shared with third parties or affiliates for marketing or promotional purposes. The only third party that receives mobile numbers in connection with this program is Twilio, which delivers the messages on our behalf as a service provider.

See our [Privacy Policy](/privacy) and [Terms of Service](/terms) for full details.

If you have any questions about this SMS program, please contact us at: