How the AI answers callers
Updated August 9, 2026 · 1 walkthrough
Every answer the receptionist gives traces back to a setting you control. Nothing is invented, and when it does not know something it says so instead of guessing.
How the AI answers callers
0:10On a computer
- Try it before anyone else does
- The question drops into the message box, ready to send
- It answers with your hours, not a template's
- The AI replies with this business's own hours: Monday to Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 3:00 PM, Sunday closed
- And it tells you what's left before it can take a call
Recorded August 2026
Changing an answer
Change the underlying setting rather than the script. If it is quoting the wrong hours, fix your working hours; if it is offering a service you dropped, remove the service type. The receptionist reads live state, so the correction takes effect on the next call.
Finding out about a call
You choose whether to be notified per call or to review conversations in your own time. Each conversation is kept in full, so you can read exactly what was said rather than a summary of it.
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