What technicians can and cannot see

Updated August 9, 2026

Technicians see their own work and nothing else. This matters when you are deciding what to put in a job note, and it matters when a technician tells you they cannot find something. Here is the same app, side by side, in both roles.

The same navigation for a technician — Dashboard, Plan, Customers and Invoicing are simply absent.

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Technicians can send a booking form, but cannot create a job or an emergency booking.

Settings

Company settings are manager-only. A technician who opens the Settings URL directly gets their own profile and nothing else — not an error, just a much shorter page.

Other people's jobs

Another technician's job — not yours to open

A job that isn't yours isn't yours to quote

A technician cannot open a job assigned to someone else, even with a direct link. This is enforced in the database rather than by hiding buttons, so pasting a URL from a colleague does not get around it.

What technicians never see

Technicians see prices, never your costs

Cost figures and margins are redacted for technicians. They see what the customer is being charged — they need that to take payment — but not what the work cost you.

A manager is also a technician here, so a manager sees everything a technician sees plus the planning surfaces. There is no third role in between.

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